Vision Express — vision express delaying replacements

Address:

RAJINDER NAGAR,NEW DELHI, New Delhi, Delhi

Two frames lying in rajender nagar delhi, since feb.2018 and nothing being done about it, more than 60 emails sent, one damaged by their technician and one frame sold without rubber lining on one side.
Third also shown, side vx falling of, agree and verified by the staff and stated shall come back when they receive the part but till date no revert.
Written to vision express uk still nothing.
Delaying r