Vision Express — vision express wrong supply of lens with the frame

Address:

New Delhi, Delhi, 110046

Dear sir/madam,

i am your existing customer since last 3+ years, i have ordered my new spectacles with same indexing i. E 1.67 that i am using currently beacuse i wanted to replace my old spectacles with new one so i reach out to your store in janakpuri (Store code:4684) new delhi, i ordered lenses with the same index i.1.67 as i using am using same since last 3+ years, my eyesight is same everything is same but this time thickness of lenses in new spectacles is increase about almost 1.5 mm., i have raised this concern with the store staff but they don't want to understand & give me ridiculous reason that your old spectacles is no more so bright so you are feeling thin & new one are bright so looking thick, i am surprise that company like vision express is having that kind of staff expertise they are trying to make fool to their customer, now my humble request is please do something to resolve my issue because i am not comfortable with the new spectacles & feeling very bad & almost lost my 8500/- rupees.

i will wait for your reply in next 7 days after that i would be free to go for consumer forum or other means to get justice beacuse it is not only loss for my money as well as i have wasted lot of time also.

Order details:
Sale order no:[protected]
Store code:4684
Date:12.08.2018
Token no: [protected]
Customer name: rakesh kumar

I hope that you will understand my position & resolve it asap.

Thanks
Regards
Rakesh kumar
email:[protected]@rediffmail.com