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Vision Smartlink Networking Pvt. Ltd. — not getting proper speed as per plan

I have paid 9999/- for 100 mbps unlimited plan on 22-may-2018 but i still got max 12 mbps speed and they do not understand my problem and i am tired calling them and they do not response properly.

According to their customer support, they have informed that any type of internet related issue will be solved within next 48 to 72 working hours.

Still i need to remind them each day about the issue, but still they are not providing the proper solution.
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Complaint Status


[Jun 05, 2018] customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Their service guy entered our terrace forcibly and removed the junction box while the family was away. The internet that was supporting security devices of the house is down and even after repeatedly complaining, there is no action. They are like a bunch of robots who give the same answer. I have attached a screenshot of their ticketing system. It is like a joke.

Their service guy entered our terrace forcibly and removed the junction box while the family was away. The internet that was supporting security devices of the house is down and even after repeatedly complaining, there is no action. They are like a bunch of robots who give the same answer. I have attached a screenshot of their ticketing system. VISION SMARTLINK is a joke of a company.

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    Customer satisfaction rating
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    Vision SmartLink Networking Pvt. Ltd. Phone
    +91 79 6621 9000
    Vision SmartLink Networking Pvt. Ltd. Address
    504, Indraprastha Corporate, Anandnagar Road, Prahlad Nagar, Ahmedabad, Gujarat, India - 380015
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