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Vision Smartlink Networking Pvt. Ltd — service stopped - not giving refund

I've given application for the connection shifting since 10 days there is no response to my application. Hence, I want a refund for my remaining period (months). but they said we do not provide a refund. I've contacted the customer care many times but everyone gives the same answer that, your connection will start tomorrow. They are not serious about customer's complaints at all.
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    Customer satisfaction rating
    5%
    Complaints
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    Vision SmartLink Networking Pvt. Ltd. Phone
    +91 79 6621 9000
    Vision SmartLink Networking Pvt. Ltd. Address
    504, Indraprastha Corporate, Anandnagar Road, Prahlad Nagar, Ahmedabad, Gujarat, India - 380015