Visionary Pirate — Payment done but order not placed

Address:	Surat, Gujarat, 395001
Website:	www.visionarypirate.com

Dear Concern,

My order details is given below:
Product Name : GOLDEN TO AQUA CLUBMASTER 1ST EDITION
Model: GTOACLUB1
Price : Rs.899.00
Order ID: #131776
Payment Method: PayUMoney Checkout
Payment id:[protected]

Order date: 18/11/2016

I have ordered you for GOLDEN TO AQUA CLUBMASTER 1ST EDITION SUNGLASSES (Order id-#131776) on 18/11/2016. The order is still not placed. As told by your representative on whatsapp the order is cancelled as the product is not available.They told to contact Payumoney for the refund. But Payumoney said that order is still not cancellled from the merchant i.e Visionary Pirate so to contact the merchant only for the refund and to have contact with them through "[protected]@1visionary.com". Then gradually I opted the 1st option for refund of my amount to contact them with phone on "+91-[protected]". But unfortunately they are intentionally not receiving the call, sometimes also they intentionally disconnect for not answering my call .I had tried hard during 2 long days approx 70-80 times. Also tried to contact them by their email id's "[protected]@1visionary.com" and "[protected]@visionarypirate.com". But as usual it was another fake hopefully. Now, I am frustrated and really feeling helpless. They are trying to cheat from people like us. I hope it can be resolved through you.
This is my gentle request to you kindly help refund me the money accordingly, else Definitely I will opt the help of Consumer Forum WITH AN URGENT EFFECT.
Expecting your gentle and a rapid feedback in this regard.

From,
Harsh Sahu
Contact- [protected]
Email- [protected]@gmail.com