Vistara Airlines — club vistara membership

Address:	560102
Website:	www.airvistara.com/trip/club-vistara/about-cv

On August 21, 2018, I was upgraded to CV Gold for 3 months. Also, there was a condition that if I took 6 more flights, starting from 21 August, 2018 I will be retained in the CV Gold. Today morning I checked the App and saw that I have downgraded to CV Silver. So I called up the customer care and was informed that I have taken only 5 flights in the period instead of the mandatory 6 flights. When I informed and gave the complete information of the 6 flights that I had taken during the 3 month's period time, I was told that one of my flight was booked using CV Points and was not considered in the 6 mandatory flights.

If you refer to my mail below, sent on September 12, 2018, I had specifically asked if the flight booked using CV Points would be considered in the mandatory 6 flights. Also If you look at the reply from Mr. Sumit Kumar Arora, he has clearly mentioned that the eligibility criteria are either the Points gained or number of flights taken. No where there is a mention that flights booked using CV points will not be considered.

CV ID:[protected]
Flights Taken from Aug 21 onwards:
1. August 23 Bangalore to Delhi UK 814
2. August 26 Delhi to Bangalore UK 819
3. Oct 16 Bangalore to Delhi UK 814
4. Oct 21 Delhi to Bangalore UK 817
5. Nov 3 Bangalore to Delhi UK 814
6. Nov 11 Delhi to Bangalore UK 813

Now, if I was given this information when I had asked in my email on September 12, 2018, I would have not booked the last flight using my points, or would have not used Vistara at all. This is a very frustrating situation for the me.

Can any one please help here? Did not expect this form of miss-communication and treatment from Vistara.

Dear Mr. Chaudhary,

Greetings from Vistara.

With reference to your email and as per terms and conditions, please note your qualification towards a higher tier is based on the number of Tier Points earned or the number of flights completed by you within the specific period.

In case of any further query, please feel free to get back to us.

Regards
Sumit Kumar Arora

TATA SIA Airlines Limited

W: www.airvistara.com

24*7 Helpdesk Number:[protected]

On 9/12/2018, 8:30:21 AM, Akash Chaudhary < [protected]@gmail.com wrote:
Hi,

I was recently upgraded to CV Gold. I was upgraded under the condition that I take 6 flights in the next 3 months to continue being a Gold member for the next 12 months. I was wondering, if I book a flight in the specified period using my CV points, will it be counted in the 6 flights that I needed to take to continue the Gold Membership?

CV ID:[protected]

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Regards,
Akash Chaudhary
+91 [protected]

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Regards,
Akash Chaudhary