Vistara Airlines — No Refund for cancellation of Flight by Vistara

Hi,

I had booked a flight (PNR no ZQ2BHF, Trip ID [protected]) on Vistara UK-868 from DEL-GAU for 10:20 AM, February 4th. The Flight was cancelled by the Airline without citing any reason just 12 days in advance. On requesting a cancellation via Cleartrip's cancellation portal, i was to receive a full refund of the ticket amount - Rs 4, 700 as compensation. However, the airline has returned none of that amount - Which means i had to pay the full ticket price for a flight that was cancelled by the airline! Besides, i will also have to pay around 2000 extra for the next flight that was suggested (but not automatically booked) for me. In view of the trouble this has caused, i would like to know the reason for the same.

I demand an explanation or full refund for the same, failing which i must bring this up to the Consumer Forum for addressal.