Vistara — Cancellation Refund of Nearly RS 2 Lakhs Is Pending

Address:	Delhi
Website:	www.airvistara.com/in/en/vistara-exclusives/vistara-direct?utm_source=google&utm_medium=search&utm_campaign=brand-exact&utm_content=vd&utm_term=vistara&ef_id=EAIaIQobChMIjuva2_Cw9wIVDBdgCh0Kpg

I am writing on this platform as a final and urgent measure to please help me get my cancellation refund money amounting to Rs 1, 96, 576 from Vistara.

I had booked a round trip ticket from Kolkata to London, PNR NQ24EN, for 22nd April which I had to cancel because my father in law passed away. I am eligible to get a full refund of the money as I had booked a flexi ticket and had cancelled it before the 7 day period. I was promised that the money would be refunded to me within 7 days and even received a mail from an international payment gateway by the name of TNS Payments that confirmed that the refund amount had been issued on 14th April (SCREENSHOT ATTACHED). However when I checked my account statement after a few days, the money had not been credited.

Since then, I have been following up with the Vistara customer service team continuously and multiple times a day regarding this matter. They claim that Vistara had issued the refund on 12th April (this date happens to be different from the mail I received from TNS Payments) but despite repeated appeals I have not yet received a proper TRANSACTION ID with which I can follow up with my bank in order to find out why the payment is not reflecting in my account.

I have been calling and mailing VISTARA day in and out to get this TRANSACTION ID and every time I am promised that it will be mailed to me within 24-48 hours but nothing ever comes. Following is a receipt that was shared with me by VISTARA, but it does not state the TRANSACTION ID.

It's a large amount that's at stake, and it would severely impact my finances if the amount is not refunded to me. I need a response from VISTARA about why it's taking so long for my refund to get credited and most importantly what the TRANSACTION ID is.

AUTOMATED REFUND 228 [protected] 4 INT VISTARA
AIRLINE VISTARA 12APR22 SERVICE CENTRE
PASSENGER NAME SEN/RADHIKA MRS WWW.AIRVISTARA.CO IN
14091512
CURRENCY INR COMM
FARE PAID 151095 REFUNDED 228 [protected] 1234
FARE USED 0 DOCUMENTS
FARE RFND 151095
CANX FEE 0.00

TAX RFND 45481
CASH 0
CREDIT 196576
TAX1 20GB TAX6 1074P2 ORIG ISS[protected]
TAX2 7UB TAX7 5583UB CARD NUMBER CAXXXXXXXXXXXX1061
TAX3 18423GB TAX8 320YR
TAX4 1655IN TAX9 200YR
TAX5 18195K3 TAX10 4XT AIRLINE AUTH 228I602ZX8QWD