Vistara — Compensation of airline mistake

I've already explained this to Ms. Shagun Verma at Vistara Customer and was agreed that mistake was indeed Vistara's who marked the status of Eva Mehta as flown in my original ticket. AMD- DEL- MUN -CLT.

We had original ticket flying from Ahmedabad to Charlotte via Munich. We presented that ticket at Vistara check in counter Ahmedabad airport. While I know that they couldn't issue boarding pass for the rest of the connecting lufthansa flights (i.e. Delhi - Munich - Charlotte) they did issue boarding pass for Ahmedabad to Delhi. Although I would like to make note here that, we had to wait for about 1 hour to check in as they couldn't find my daughter's flight details before. Then somehow they figured out the issue and issued boarding pass to fly to Delhi and was requested to issue boarding pass for the rest of connecting flights from Delhi for Delhi - Munich - Charlotte.

BTW, UK966 was delayed by half hour on that day and we had 2 hrs of layover instead of 2.5 hrs to catch my connecting flight to Munich on 00:55 hrs on 17th May 2022. We had to issue boarding pass and complete immigration. We exactly did that, we went to lufthansa check in counters at the domestic transfer and it was shown that Vistara had marked the status of my daughter as flown for the rest of the connecting flights so lufthansa couldn't issue boarding pass (DEL - MUN - CLT) for all of my family members that were traveling with me.

The ticket change happened AFTER I reached Delhi and I couldn't catch my connecting flight due to your goo[censored]ps in my original ticket as YOU had marked the status of my daugther as flown at Ahmedabad. Lufthansa issued another ticket, this time we were flying from Delhi - Frankfurt - Charlotte.

BTW this was confirmed by Lufthansa over an email that this was indeed an issue created by Vistara who marked the status as flown in my original ticket and had provided proofs. This was accepted by Ms Verma as well.

My another flight was with lufthansa departing around 4.25 from Delhi to Frankfurt and from Frankfurt we had to take another boarding pass with American airlines to travel to Charlotte.

SO CHANGE OF FLIGHTS WAS DUE TO VISTARA'S GOO[censored]PS as I mentioned and confirmed by Lufthansa and agreed by Vistara.

I thought you were working on compensation of the tickets that I couldn't fly originally. I need compensation of the mistakes that you made. This is RIDICULOUS that I still have to explain and you bringing these Silly Excuses.

I've not mentioned the pain and agony that we had to go through due to these changes. I had 36 weeks pregnant wife, one year old child and 2 senior citizens who were traveling with me. Who all were stranded at the airport for some time and also waited for next flight to catch for 6 hours. We lost our phone in hurry, we all got covid even we were wearing mask. My daugther had unstoppable diarrhea problems. I've all medical proofs for this. We couldn't get our luggage for 4 days due to change of flights

If you don't provide resolution to my satisfaction in next 24 to 48 hours. I'm prepared to take this up to one notch higher and I'll get the resolution I want. These dilly dally of things are unacceptable, stop making silly excuses and trying to find cues to exit from responsibilities. And Vistara is 100% responsible and would held accountable for mental and physical trauma and pain that we have suffered.

If you like go through email communication with Ms Verma as I got verbal and written agreement of mistakes made. Also refer lufthansa email that clearly states what had happened.