Vistara — Extortion of Money on False Ground & Fraud

Address:

TATA SIA Airlines Ltd. Jeevan Bharti Tower-1,10th floor,124 Connaught Circus, New Delhi 110001, India

I had booked a return from Varanasi to Delhi for surgery that is scheduled in Gurugram.

The travel dates are as follows:

Varanasi to Delhi
Date: 1st May 2022
PNR: 5HCXH5
Airline: Vistara
Time: 15:20 Hrs

Delhi to Varanasi
Date: 3rd May 2022
PNR: 5HCXH5
Airline: Vistara
Time: 13:20 Hrs

However, I spoke to my surgeon and he said I won't be fit for travel on 3rd May and will be allowed to travel only on 4th May.

I conveyed this to Airvistara on the same day and they assured me that if I can provide them with a medical note from the doctor they will help me reschedule based on medical grounds.

I sent them everything and I was told I will get a flight change email within 48 hours. I called them 4 times after that email for follow up but I got the same response that wait for 48 hours. I reached out to them via Twitter and shared my concern.

I finally called them at 11:08 AM on 30th April 2022 and got connected to their customer support. They said that they did not get any email and asked me to send it two more times. I sent it and they kept saying they did not receive it but acknowledged that they had received all the details via Twitter. They asked me to share the medical note and I shared that as well via Twitter.

After keeping me on hold for 20 more minutes, the representative said that they will waive off the date schedule charges but I will have to pay the flight difference amount.

This is where they extorted money from me illegally and took advantage of my medical condition.

The cost of my return ticket while booking was Rs ~6500 per person and the cost at that time (30th April around 12:15 PM) when the representative was scheduling it was Rs 6271 per person. This was the fare mentioned on their flight as well on the travel platform Yatra as well. So ideally, there was no additional difference to be paid. I am attaching the relevant images for your reference.

When I told this to the representative, he said a difference of 7, 828 has to be paid by me as that is the difference flight amount that is being shown to him on his system. He was blatantly lying and trying to extort money from me. I did not have any other option apart from me paying the same as I had to travel for my surgery and did not have any other option.

I am attaching the screenshot of the SMS received from their end and the payment invoice here.

I want to get a refund for the money that has been extorted from me. I request the consumer complaint department to take this up and provide me with legal justice.

I have always been a fan of TATA services and held them in high regard for all their services and products. But this is something that is very disheartening to find out that someone in their team is taking advantage of another's medical situation.