Vistara — Lost Bag

I (Shubham Mishra) travelled with my wife on Vistara from London to Lucknow, via Delhi. The ticket details are as follows:

PNR: JJAAM8
Passenger Names: 1) Shubham Mishra 2) P Mishra
Eticket Numbers:[protected][protected]

We paid extra for 2 bags and travelled with a total of 6 check-in bags.

One of our bag is missing since 20th July. We were told at Delhi airport that it was missed by Vistara at London.

It’s been 25 days and there is no news of the baggage. I have called Vistara’s customer care, airport staff, and other staff members more than 100 times but I have got no response. Vistara’s customer care team has mentioned today that they have no answers for me and that I have to contact Vistara through cust relations email but the reply is standard through bot and does not even answer basic questions like after how many days of searching will you consider a bag lost, what is Vistara’s claim policy, etc. After getting no response from anywhere, I tried reaching Vistara through Twitter but got bo response there as well.

As one can understand, I am extremely annoyed and been almost tortured by the Vistara staff and their responses. So, it would be very helpful if my case can be takes as of the highest priority and let me know the next steps.

Vistara and its staff are the worst in the world. I never faced such ghastly situation with any other company. They should be punished for causing so much pain and trouble to a customer.