[Resolved] Viveks — I need the new piece without defect

Rajakalirajan

from Mumbai, Maharashtra

Address:

Tiruvallur, Tamil Nadu

I have bought one Mixer Grinder Philips in Viveks Porur Branch on 29th July 2014 just five days before, in that Chantey Jar is leaking, so that I called Viveks and explain the problem, they told, ” sorry for the incident”, please bring the jar we will replace. Then we will bring the Jar and went to Viveks they told you have used the Jar that is why we cannot replace the Jar, we will send the service person to your home, and service send the Philips pupils care pupil will service the jar. I did not agree their word, I bought the mixer grinder 4500.00 rs which is not usable. I does not happy with all of the blades, I need the new piece. I do not want to service and use the new one. For 4500.00 rs mixer grinder is required service in new piece. Then why I have to use the new and branded Mixer grinder. And why I have to buy branded show room. I need the new piece without defect.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Aug 06, 2014

Updated by Rajakalirajan Still there is no reply from concern persons, .

Aug 11, 2014

Connect to Viveks's response Dear Mr. Rajakaliraja,

We are really sorry for the inconvenience. Please let us know your contact details, we will look into the situation immediately.

You can also reach us at 91-[protected]

Regards,
Customer Care.

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Comments

Rajakalirajan

from Mumbai, Maharashtra

I Called the mentioned number on 11 August 2014, she told, "you will receive the call from Porur branch, with in half an hour", i did not receive any call from Porur 11 of august. then i called again 13 th of August, she told, "i will check and come back with in ten mins", finally i called today,[protected].00Pm, they does not pick my call, so please guide me how to get Compensation amount from them. and guide me how to take ir responsible customer care officer and solve my problem,

also i have seen so many complaints against Viveks, all are not resolved by viveks, it means, could not replacement? Have i cheated by Viveks?

by (not able to take chutney)

Vivekes customer.

Rajakalirajan

from Mumbai, Maharashtra

There is no response from viveks

Rajakalirajan

from Mumbai, Maharashtra

still now there is no response from viveks.

Rajakalirajan

from Mumbai, Maharashtra

just now they picked my call from other number, and they simply said, you used the mixie that is why its got troubled, so please buy from us with high cost and do not use. they clearly explained and closed the call.

I am , that is why i thought VIVEKs is reputed company.

Thank a lot for viveks and consumer complaints forum. i have not yet used mixie, please friends do not buy from viveks, also they are doing something mistake. i do not have that much knowledge to find, so please away from them.