[Resolved] Viveks India — Ac service regarding | |||||
Job order no - 946817 Since our ac is not working we registered a complaint with viveks. Mr. Inayathullas -6464 has come 0n 20 oct 2016 and taken our ac (Outdoor and indoor unit) to address the breakdown issue. Viveks committed that with in 2 weeks they will address the problem and install it. Almost 2 months over. Weekly twice we are following up with viveks customer care. The reply from customer care is spare is not available. Viveks is dealer of og ac. Why it is not possible to get the spare parts in time. Kindly analyse the situation with your technician and update us exactly the spare parts availability and rectification of our ac. If viveks is not able to get the spare parts and do the rectification of the ac, kindly send back our ac (Indoor and outdoor unit) without any damage. Regards Was this information helpful? | |||||
Jan 16, 2017 Complaint marked as Resolved Viveks India customer support has been notified about the posted complaint. Dec 16, 2016 Connect to Viveks's response Thank you for writing to us. We are extremely sorry for the inconvenience caused to you and are determined to help you resolve the problem. We will look into the matter and get back to you at the earliest.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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Even: Elac services manager said they will come today, But he never the pick the phone.