Viveks India — defective refrigerator delivered

gmythili

Address:

Purasawalkam

We have purchased whirlpool 340l refrigerator at viveks showroom, purasawalkam branch on 22nd july 2020. Product delivered to our home on 23rd july 2020. Whirlpool service person came for installation/demo on 25th july 2020, when he opened the box, we see dent on fridge back and right side and it was covered with warning sticker which is removed from fridge backside and they try to cover the damage with that sticker. We contacted vivek showroom immediately, they said they will check and get back. I tried calling them multiple time and no response then we went to showroom directly. They said whirlpool company will replace that defective product within 10 to 15 days and asked us to use that fridge till they replace. I have asked to write the same to me, but they are not willing to provide the same in written copy. Its clearly a cheating, knowing the product is defective, they covered the damage area with warning sticker and send it to customer. Either product new fridge to us or refund our money

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Viveks India customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2020

Viveks India Customer Care's response Dear sir/Madam,
We understand your concerns and we are extremely sorry for the inconvenience. We request you to please email us your contact number and bill number at [protected]@viveks.com and we would have the same looked into at the earliest. We seek your support and cooperation and we assure we'll have the same resolved to your satisfaction at the earliest. Yet again, we sincerely apologies for the inconvenience caused

Regards,

Viveks customer care team

Jul 28, 2020

Updated by gmythili Please share the mailid to share billnumber and contact detail