[Resolved] Viveks India — Defective water purifier delivered by vivek & co - pure it hindustan levers make | |||
Dear Sir, Yesterday I purchased one 10 Ltr Water Purifer (Pure it - Hindustan Levers) for Rs. 17000/- from Vivek and Company Nanganallur, Chennai 600 061 vide Bill No. SOJI6_00249441 dt .7.2.17 time 01.17 pm. The sales person name is Mr.Arul Das and his mobile No.[protected] . After giving a beautiful demo he convinced us to purchase the water purifier and finally told us that there is no stock of that model and he has to get it from vadapalani branch godown and deliver at our residence for which dellivery charge of Rs. 300/- has to be paid extra. I told him that it is their internal issue of stock unavailable at their Nanganallur shop and to be brought from Vadapalani for which we are not liable to pay dellivery charges. However finally i agreed and to my surprise he brought the machine in his own byke and took Rs.300/- delivery charges in cash without giving any receipt. Today, for installation one person named Mr.Vijay Mob No. [protected] came for installation of water purifer at 6 p.m and while installing he noticed major problem of circuit board not working properly and all lights were blinking in Red. He told that that machine has been by mistake not fitted with fuse and hence all lights are blinking in RED. Hence he discontinued the installation and left the machine and spoke to Mr Arul and informed him that the product is defective and could not be installed. I also spoke to Mr.Arul the sales person to immediately replace the defective water purifer delivered by him and he has not assured me for replacement but told that he will speak to his management and revert. I regret for having purchased a defective product from Vivek and company and Mr.Arul sales person not taking responsibility for replacing the defective product delivered to me. I hereby request Vivek and company management to immediately intervene and arrange to replace the defective machine with a new machine and also arrange for installation of the same With regards V Kumaresan Mob [protected] Was this information helpful? | |||
Mar 29, 2017 Complaint marked as Resolved Viveks India customer support has been notified about the posted complaint. Feb 09, 2017 Connect to Viveks's response We regret the inconvenience caused. We will get back to you at the earliest.
Feb 26, 2017 Connect to Viveks's response We regret the inconvenience caused. Please share your Billing details at customercare.[protected]@viveks.com We will get back to you at the earliest.
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
41%
Complaints
307
Pending
0
Resolved
125
+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
View all Viveks India contact information
Complaint is almost 1 week as on date and no action has been taken from Vivek and co end for replacing the faulty and defective PureIt 10 ltr Water filter delivered at my house.
I bought the product on 7th feb and today it is 13th feb and every one are keeping quite and silent since you think you job is over as you have collected Rs. 17000/- for the faulty and defective product delivered to a customer and more over collecting Rs.300 as delivery charges for delivering a faulty and defective product.
I request you to kindly take immediate action for replacing the faulty and defective water purifier delivered.
With regards
V Kumaresan
Mob : [protected]