[Resolved]  Viveks India — packing a product that was not needed because o[censored]navailability of the needed product

Address:

Chennai, Tamil Nadu, 600020

I wanted to purchase an electric cooker (1l quantity or less than that). I visited viveks on 20.10.2017. We had selected a panasonic 0.3kg cooker after a long discussion and interaction. They packed, billed and gave it to us along with a haier fridge that we bought. After going home we checked that a larger size electric cooker was packed and billed. We did not check twice at the store because we trusted viveks and for that respect and trust we were back stabbed. Next day when i went to viveks and asked for the cooker of smaller size that i wanted to exchange, a new piece was not available. Just because a new piece was not available of that size they packed a larger size and gave it to us the before day.
If they had told us that product was not available, we would have had much more respect and trust on them.
After purchasing a rs.20, 000 fridge and a 2200 for the first time in viveks, and going back to get it exchanged with so much struggle, i have decided to never go back there.

Dear vivek staff (Adyar, chennai)
Please correct your behaviour and attitude.

Regards,
Bindhu.