[Resolved]  Viveks India — Samsung fridge purchased on 5th Jan 2020

I purchased Samsung refrigerator on 5th Jan 2020 at Jainsons showroom @ Hosur Tamilnadu.

Within 8 months I got a problem and it was not working. Service engineer visited and said compressor has to replaced.
Inspite of my repeated reminders and phone calls to the customer care, after 25 days it has been replaced. But the bulb inside the fridge was not working. Engaineer said he has ordered for the same.

After a week, again same problem the fridge is not working.

I am really fed up with samsung service and why I should not take legal action for my mental agony and compensation.

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Aug 12, 2021
Complaint marked as Resolved 
Viveks India customer support has been notified about the posted complaint.
Verified Support
Nov 02, 2020
Viveks India Customer Care's response
Dear Sir,

Please accept our sincerest apology for what has happened to you with Samsung fridge service. We will inform our Territory Manager- Trichy Zone to coordinate with Samsung brand to rectify the issue once for all.
You can contact the below for further assistance
Mr.Thirupathiraj - territory manager - [protected]

please provide us your bill number and contact number for doing the needful.
Expecting your early response on this.

On receipt of your contact detail we will also inform Samsung brand service to take care of your complaint.


J.Shahul Hameed
Manager- Customer care.
Complaint comments 


i have lodged a complaint with samsung customer care on 01.11.2020 and i have been informed that the service engineer will be visiting on 2.11.2020. I have called the engineer and there is no response till now.

I request you to pl.take back the refrigerator and refund the amount.

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