[Resolved] Viveks India — Samsung fridge purchased on 5th Jan 2020
I purchased Samsung refrigerator on 5th Jan 2020 at Jainsons showroom @ Hosur Tamilnadu.
Within 8 months I got a problem and it was not working. Service engineer visited and said compressor has to replaced.
Inspite of my repeated reminders and phone calls to the customer care, after 25 days it has been replaced. But the bulb inside the fridge was not working. Engaineer said he has ordered for the same.
After a week, again same problem the fridge is not working.
I am really fed up with samsung service and why I should not take legal action for my mental agony and compensation.
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Aug 12, 2021Complaint marked as Resolved
Viveks India customer support has been notified about the posted complaint.
Nov 02, 2020Viveks India Customer Care's response Dear Sir,
Please accept our sincerest apology for what has happened to you with Samsung fridge service. We will inform our Territory Manager- Trichy Zone to coordinate with Samsung brand to rectify the issue once for all.
You can contact the below for further assistance
Mr.Thirupathiraj - territory manager - [protected]
please provide us your bill number and contact number for doing the needful.
Expecting your early response on this.
On receipt of your contact detail we will also inform Samsung brand service to take care of your complaint.
Manager- Customer care.
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