[Resolved] Viveks — Poor service & delay in product delivery

yuvisanthosh

from Chennai, Tamil Nadu

Nov 9, 2021

Address:

VIVEKS , TNAGAR

I have purchased Samsung Semi Automatic Washing Machine ( 7.5KG ) 3200 HB BLUE on 4th November 2021 in VIVEKS T.NAGAR Branch, but still product not yet delivered. Regarding this i have followed Sales person Mr. Karthik [protected] and Mr. Rajesh ( Showroom Branch Manager [protected], both of them not responded properly ... Mr. Rajesh not attended even a single call, he is not fit for show room Manager, Very very poor service ..At last i have called VIVEKS Customer Service ( Corporate Office ) Mr. Sudhakar [protected] - he told product will be deliver with in 2 days .. almost 6 days gone...after 6 days they updating delivery status ..this is not a Good service

I need product delivery by today end of the day ..

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Dec 17, 2021

Complaint marked as Resolved

Viveks India customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2021

Viveks India Customer Care's response Thank you for escalating the issue. We regret for the inconvenience caused.

Issue has been addressed as per customer request.

Your feedback is most valuable to us. Please call our helpdesk:[protected] or write in to [protected]@viveks.com

Thanking you and assuring you of our best services at all times