[Resolved]  Vivo Mobile India — after I lost my mobile

Address:Kurnool, Andhra Pradesh, 518124

This is saibaba goud i am purchased vivo mobie model vivo y53 and i have paid ammount for insurance after 3 months i have lost mobile but i went to service center for claim insurane those guys are saying that 50/50 to claim insurance what and y they are saying reasons i buyed this mobile for 9300in that all risk fast 262.71, cgst 6.0 tax 481.61rs and my mobile imei no [protected]
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Apr 30, 2018
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2018
Vivo Mobile India Customer Care's response
Hi, we are sorry to hear this. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
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Comments

We need 7.0 software update for vivo v5 mobile sir bcz we bought at the price of 18 k but now is non comparable with it's cost at least we need nougat update and the battery life and cam also too poor for vivo v5 it's front 20mp but there's no good colours in images would be thankful i[censored] give update as soon as possible... thank you.
Vivo Mobile India Customer Care's response, Mar 28, 2018
Verified Support
Hi pallavaadithya bhushan, we would like to inform you that Nougat version is the latest version of android. For V5 handset to make it more stable and user friendly, our research and development department is testing this android version constantly because of which it is not open for customer's use yet. Also it might be possible that if you put it into use without testing, few third party applications which is already installed in your handset will not be stable and also lead to many other issues like functions will not be stable. Here we would suggest you to use Android 6.0 version which is the latest open version for V5 because it has more stable performance and higher compatibility which can fulfill your current requirement.

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