[Resolved]  Vivo Mobile India — Amount is not refund

Address:L,86 wajir pur jj calony . new delhi -110052

सर मेरा नाम कंचन है मई दिल्ली से हूँ मै २४/०९/२०२२ को वीवो का मोबाइल आर्डर की थी उसका डिलिबेरी डेट ०४/१०/२२ को था इसलिए कैंसिल कर दिया २५/०९/२०२२ को इनके तरफ से कांसिलेशन का मेल भी आ गया उसमे आया की आपका पैसा वापस आपको ७२ वर्किंग घंटे में आ जायेगा लेकिन आज तक पैसा नहीं आया। उसके सन्दर्भ में लगभग १०० कॉल कर चुकी हूँ और ५० मेल कर दिया। इनके ट्विटर पे भी ट्वीट किया ये वो लोग हर बार बोलते है तीन दिन में आ जायेगा। ऐसे ही आज लगभग दो महीने हो गया है अभी तक पैसा आया नहीं।

आर्डर आईडी नंबर है :[protected]
ट्रांजेक्स्शन आर्डर आईडी नंबर है ; 2022092423135519202589085262
ट्रांजेक्स्शन आईडी नंबर है :[protected]
दिनांक २४/०९/२०२२
मेरा मोबाइल नंबर : [protected]
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Nov 15, 2022
Complaint marked as Resolved 
I have not received any mail from Vivo. No call has come. And my money has not been returned yet. If no transaction ID is received from Vivo, then please tell how the problem was solved.
Complaint comments 

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Hi! Sorry for the experience you had and assure you the best services always. Please share your complete concern with your contact details on our official mail id that is [protected]@vivo.com our team will be happy to help you. Thanks!
I am also sending many time your official mail id please cheeked I am etched her screenshot

luckyaks's [Complaint's author] reply, Nov 15, 2022
When I called vivo customer care, they asked me to call only after 3 days, and they only falsely promised a refund, saying they would process the refund later.
On October 15, the Vivo customer service representative told me, "Sir, I have already started processing your refund. Call me in twenty-four hours and you'll get your reference number." "When I called, they were unable to provide me with a refund reference number. I mailed the message but there was no response.
I have all the call recordings of the call conversation.
Every day, they make false promises in some form or the other. I told them many times that I get paid interest by one person. I don't have money and I can't pay.
You're only holding my money for the interest rate of income.
I humbly request that Vivo customer service please process my refund and provide me with the refund reference number in this consumer form message box.
Don't tell me, please contact Vivo by social media, mail or call. All are ready to make false promises.

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