| Address: | Vivo Service Center Indiranagar bangalore. |
Hello
Had issue with Vivo X50 pro display. Have been to VIVO Service Center - Bangalore Indiranagar. They have created PN09245132 for the case but later (after 1 month) when i called there is no clarity provided for PN number. Again, created new PN after 1 month created new PN Number PN10283772 and after 5 working days informed that part is ready, I can come over.
Before leaving to service center just called them and reconfirmed and they informed that part is not working and can't be changed. There is no courtesy of providing update until unless we follow up and chase them multiple times. This is pathetic.
Now they came with an alternative approach of providing ViVO V32 pro (8GB + 256GB) phone on 14K additional. I was ready to pay and asked for the preferred color. Again, negative response the phone is not available.
After creating lot of recurs, there is no priority assigned or positive response shared with us. Why should i pay 14K for which they do not provide the preferred color we ask? As a vivo service center this can't be arranged, then what kind of service center is it ?????
This is totally unprofessional and pathetic approach. What shall we do? Please note the display issue is because of something at S/W level (as informed by service center) and informed me that will be replaced for free. Is it because of "free" I have been tortured so much? Was this information helpful? | 
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