[Resolved] Vivo Mobile India — dual sim network issue

hruthika s

from Naspur, Telangana

Address:

Warangal, Andhra Pradesh

I have been using vivo1609 mobile. When i'm turing on the sim1 network, sim2 is shutting down, and vice versa. It has become a trouble since incoming calls and messages of sim2 are not reached. I'm expecting a valid solution and response for this issue. How can i use both networks (I mean both sim1 and sim2)?
I should keep on switching the mobile data to switvh this network. It's inconvenient i request you to help me get out of this.

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Nov 23, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Vivo Mobile India Customer Care's response Hi, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your complete details with contact number and location on our official mail id that is [protected]@vivo.com