[Resolved]  Samsung India — mental harassment and customer misguidance by samsung india refer to service request number [protected]

Address:Chandigarh, Punjab, 160036

Its 2020 and as per my knowledge all leading private car companies not even within india but all over the world, keeps working out on proving the better and better customer services till the best is achieved.

But, to my astonishment, the scenerio in the samsung india stands totally different. May be they are working on achieving maximum numbers in sales than even focusing a little on quality of after sales customer service.

I have been a very regular customer of the samsung electronics india, i have been using samsung refrigerators, samsung air conditioners, samsung lcd's, mobile phones, home theaters etc.
Recently i discovered a fault in the samsung home theater and immediately contacted the samsung india customer care service and lodged a complaint for the resolution refer to service request number [protected],
An executive from the samsung arrived soon and checked the product and as per his statement there was some minor fault in some part of the home theater and committed for its replacement as early as the part reaches their office from the company.
Several days passed but i was not contacted nor any any executive came for the repair of the product. This clearly shows the negligence of the samsung india towards their customers. It is the very first duty of the samsung india to provide the after sales services of the products they are selling to the customers. I am put to great harassment during to the negligence of samsung india, and i expect an immediate resolution to the fault in my samsung home theater or i will be left with no other alternative than knocking the doors of the consumer court for justice.

Thanks,
Paramjit singh
#1130, sector 37 b, chandigarh
Mobile [protected]
[protected]@gmail.com
Refer to service request number [protected]
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Apr 27, 2020
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2020
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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