[Resolved] Vivo Mobile India — I had bought phone Vivo V15 pro at rs 28,999.00 but within only 2 years its motherboard gets damaged.

dud/

Jun 29, 2021

Address:

Vivo Mobile India.

I had bought phone Vivo V15 pro at rs 28, 999.00 but within only 2 years its motherboard gets damaged.

Service provider are costing rs 14000.00 for motherboard.

How can i afford ?

Parents are scolding me to insist them to buy this china model !

This should be manufacturing fault...

now i am handset-less :

please repair my phone at reasonable labour cost because it was not my fault and cost is too high.

+1 photos

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Jul 1, 2021

Complaint marked as Resolved

I visited the company service centre. they said the motherboard issue as this premium phone they will not take risk to open the body. They provide me the bill and said to submit the money 14000 along with 2500 labour cost. In within two years my phone get useless it should be company responsibility to provide at reasonable price.

Verified Support

Jul 11, 2021

Vivo Mobile India Customer Care's response Hi there, we apologize for the experience you've had. Please share your complete concern with your contact details and location on our official mail id that is [protected]@vivo.com
Our team will be happy to help you. Thanks!