[Resolved] Vivo Mobile India — increment in part replacement in vivo smartphone...

Ãshîsh Kúmãr

from Durg, Chhattisgarh

Address:

Bhopal, Madhya Pradesh, 462022

I had purchesed a vivo y91 (3+32).. On 9th june 2019. While using the mobile somehow splash of water contacts the mobile so it have visited vivo service center on 15th june 2019 the problem was chargeable repair and total cost is 630 but part is not available. They didnt contact me when it should be available.. Then i went out of town and return in august part was also not available till then. Then i visited again on 23th sept.. They say mother board fault cost will be 6000. How it can be without using.. Its a new mobile onlt one day used.. This is totaly unconvincible i want my phone replacement as soon as possible otherwise i have to put a case about it.

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Oct 25, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Vivo Mobile India Customer Care's response Hi Ashish, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [protected]@vivo.com

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Comments

Umakant Dandge

from Mumbai, Maharashtra

I am from maharashtra amravati
Name -Umakant dandge
Contact no:-[protected]
My complaint is about the spare
I have order an charging cable of vivo v9 handset before 2 weeks ago they say that it will be available in2 or 3 days but they didnt call yet and they had taken my mobile no and name and i am totally disatisfied

Vivo Mobile India Customer Care's response, Sep 28, 2019

Verified Support

Hi Umakant, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your location on our official mail id that is [email protected]