Vivo Mobile India — liquid leakage-screen damaged (compl. repeated)

amal020869

from Noida, Uttar Pradesh

Address:

A/8 Shilpa Kanan, Phase-2, Bidhan Nagar, Durgapur-713206 (Behind Bengal College of Engg.), Bardhaman, West Bengal, 713206

The set VIVO V15 PRO 6/128GB purchase on 26/05/2019 from ASHIRBAD XEROX, Bidhan Nagar, Durgapur.

Two days back (i.e.on 10/07/2019), the liquid was observed to spread. Now the screen is totally black. The seller is not ready to take the any responsibility, though it is under warranty period.

I request to the VIVO authority to issue a new set of VIVO V15 PRO 6/128GB on replacement.

Kindly look into seriously.

And may contact at the Mobile No. [protected]

Early action will be highly solicited.

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Vivo Mobile India customer support has been notified about the posted complaint.

Jul 12, 2019

Updated by amal020869 Purchase Bill attached.

Jul 22, 2019

Updated by amal020869 No response has yet been received on complaints lodged on 12/7/2019.

VIVO authority is Requested to try to reach the customers, facing problem in using their products and resolve the issue amicably.

Early action will be highly solicited.

Verified Support

Jul 23, 2019

Vivo Mobile India Customer Care's response Hi Amal, sorry for the inconvenience caused. As per the telephonic conversation with you, please visit the service center or you may also submit your handset on vivo retailer shop, so that we may help you accordingly.

Jul 24, 2019

Updated by amal020869 I visited the Seller. I was sent to the main sales counter at VIVO, Junction Mall, 2nd floor, Durgapur, City Centre, West Bengal.

The engineer present there inspected and identified that the LCD screen to be replaced. The cost of Rs. 6, 295/= to be borne by me.

If I would agree, the set was supposed to accept for repair.

I disagree with the arrangement. I am totally upset with such a high value handset but easy internal damage keeping the glass screen intact.

It being in warrantee period I am not ready to spend any amount.

Kindly deal the same suitably in order to keep a good relation with your valued customer.

Early action will be highly solicited.

Jul 25, 2019

Updated by amal020869 No response to yesterday's update.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

Jul 26, 2019

Updated by amal020869 I am very sorry to say that VIVO customer service is silent against the latest update. I am totally confused on the attitude of the VIVO customer service.

Kindly arrange costless solution and make service center to call me to collect the set.

Early action will be highly solicited.

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Comments

Ranu Meghwal

from Mumbai, Maharashtra

Earphones both side does not working i have purchesed it 14 june and now both side is not working plz resoleved this problem

Vivo Mobile India Customer Care's response, Jul 22, 2019

Verified Support

Hi Ranu Meghwal, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number on our official mail id that is [email protected]

Balaji RV

from Delhi, Delhi

Hi, I'm using vivo Z1 pro new mobile.
I'm unable to put a call soon hold. I'm not able to make conference calls. What to to do? When I make conference call I'm getting an error Unable to hold the call.

Vivo Mobile India Customer Care's response, Jul 28, 2019

Verified Support

Hi Balaji RV, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]