[Resolved]  Vivo Mobile India — mobile physically damaged when given for service at hyderabad service centre

Address:Hyderabad, Andhra Pradesh, 500079

I K Yadaiah had some issue with my mobile on[protected] which is under warranty. I contacted customer care over phone and they suggested to go to service centre in Hyderabad. I have submitted my mobile on the same day and after examination they said they have replaced mother board, which I don't think happened. Any how my mobile is working but they have physically damaged my mobile, so I have called on [protected] and so they suggested to send images of my mobile where it was damaged. I have sent my phone images to [protected]. They asked me to come there so I went there today, but they said they are help less. Why service centre guys are so irresponsible. I want my mobile to be replaced or the capsule to be changed. Please consider this and help me out. Hoping Positive response
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May 12, 2018
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
Vivo Mobile India Customer Care's response
Hi K Yadaiah, as per the telephonic conversation, please visit the service centre, so that we may help you accordingly.
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