Vivo Mobile India — network problem, customer care ask me to pay rs. 5500 for motherboard replacement

rishi16

Address:

641001

Hi there, I am from coimbatore tamil nadu, Last year (aug 2016) I bought vivo y51l with lot of hope and happiness. But Nowadays didnot get network, I tried replacing many sim still the problem exist, So I went to coimbatore customer support . They updated the software and it was showing network. The next day again, Network gone, so again I went to customer care of coimbatore vivo office. They again installed the update. But network problem not resolved. They ask me to pay Rs 5,500 for new mother board, Which I can not offer. Please help me to get my vivo phone under working condition, without charges. Looking forward to hear positive reply from you. Thanks

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Vivo Mobile India customer support has been notified about the posted complaint.

Oct 20, 2017

Updated by rishi16 Hi there, I am from coimbatore tamil nadu, Last year (aug 2016) I bought vivo y51l with lot of hope and happiness. But Nowadays didnot get network, I tried replacing many sim still the problem exist, So I went to coimbatore customer support . They updated the software and it was showing network. The next day again, Network gone, so again I went to customer care of coimbatore vivo office. They again installed the update. But network problem not resolved. They ask me to pay Rs 5, 500 for new mother board, Which I can not offer. Please help me to get my vivo phone under working condition, without charges. Looking forward to hear positive reply from you. Thanks

Verified Support

Oct 21, 2017

Vivo Mobile India Customer Care's response Hi rishi16, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com

Oct 28, 2017

Updated by rishi16 Thank you so much for your reply. Let me send a mail with contact detail. Thanks

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Comments

Rinkipuran

from Kolkata, West Bengal

I'm Rinki Bar buying a mobile and a insurance of your company from The mobile store at 7th august. As per insurance if my phone was break with in 1year it will be repair without any cost. Now my phone was broken and all the mobile store are closed so i did not get any help.
Kindly reply me.
Contact no-[protected]