[Resolved] Vivo Mobile India — not receiving otp in vivo u10 device

Senjchak

from Delhi, Delhi

Address:

Green Palace, Flat no. 4D, 1385, South Kumrakhali, Pratapgarh, Kolkata, West Bengal, 700103

I purchased vivo u10 device about three weeks ago. It's an android 9 version. Since then i'm not receiving any otp from bank or any other app like uber or for any other official transactions.
I am receiving normal text messages but otp msg is either not coming at all or coming too late.
Please suggest how to solve this matter asap or else i cannot use the device any further.

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Dec 18, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Vivo Mobile India Customer Care's response Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your complete details with contact number on our official mail id that is [protected]@vivo.com