Vivo Mobile India — not receiving otp in vivo u10 device

1 Review
Green Palace, Flat no. 4D, 1385, South Kumrakhali, Pratapgarh, Kolkata, West Bengal, India
 Senjchak on Nov 15, 2019
I purchased vivo u10 device about three weeks ago. It's an android 9 version. Since then i'm not receiving any otp from bank or any other app like uber or for any other official transactions.
I am receiving normal text messages but otp msg is either not coming at all or coming too late.
Please suggest how to solve this matter asap or else i cannot use the device any further.

Complaint Status

[Nov 15, 2019] Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Vivo Mobile India Customer Care's response, Nov 17, 2019
Hi, sorry for the inconvenience caused to you. In order to assist you regarding your concern, please share your complete details with contact number on our official mail id that is [protected]
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    Vivo Mobile India - not receiving otp in vivo u10 device