[Resolved]  Vivo Mobile India — product hanging issue starting 1 week when i purchased

Address:Sangli, Maharashtra, 413005

Hi my name navneet and i'm from solapur
I have purchased mobile v7+ launch date, after 15days my phone some hanging
Some problem in starting my contacts not showing in fast when i click contacts my contacts show in 30sec, when i go service center, service center person says it's new update coming take all backup data and give us will update, am given mobile at time not any backup given, 30-oct 2017 service center person given my handset in 45minit i waiting in service center, again same problem and this time full mobile not working properly, and all mobile stuck, when any call comes it's ringtone show some stuck sound, and my god morning (Vivo reprasentive feedback call come and will says my mobile problems given in 2days and today it's stuck and he hear sound when my vivo mobile call comes he will says go service center your issue is definitely sortout) and am going service center he says will update on software and check it issue it's solved or not. Why it's service it's bad when i says handset is problematic, and service center person says, will update check and give you tomorrow, i'm taken mobile 22000/- vivo high-end mobile and it's faulty, if my problem it's not solve will throw out in dustbin and say don't take vivo mobiles, when hardware problem comes service center only handset software update given and again, 1 month + any same problem comes service center trying same and coustmer harassing and he selling mobile any retailers in exchange in 50% less amount in purchasing 1month and loss money west of time call me if solve issue and please don't fool in people's same cheap quality products selling (My number [protected])
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Jan 11, 2018
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2017
Vivo Mobile India Customer Care's response
Hi navneet padma, as per the telephonic conversation, we will get back to you by tomorrow.
Verified Support
Dec 04, 2017
Vivo Mobile India Customer Care's response
Hi navneet padma, as per the telephonic conversation, please visit the service centre, so that we can help you accordingly.
Complaint comments 

Comments

Battery not good back up battery is very bad
Vivo Mobile India Customer Care's response, Dec 13, 2017
Verified Support
Hi Biru Dwivedi, please share your contact number and details on our official mail id that is [email protected]
May i know you replacement policy as within 7 days of purchase ph got hanged.
Vivo Mobile India Customer Care's response, Dec 13, 2017
Verified Support
Hi Anjali Arya, please share your contact number and details on our official mail id that is [email protected]
Dear sir,
I am using your vivo v1max model cell phone. This is lte supported mobile. I went to convert it into volte. So I requested to your kindly provide an update so that I could convert my cell phone from LTE to VOLTE.
Kindly help and guide me and needful
Thanks for regards.
Ribul Ahmed
UG Students
[protected]
Vivo Mobile India Customer Care's response, Dec 15, 2017
Verified Support
Hi Ribul Ahmed, as per the telephonic conversation, required information has been provided to you.
Auto correction/ fill suddenly stopped working. This was working properly till yesterday i.e. 10.12.2017.
Vivo Mobile India Customer Care's response, Dec 19, 2017
Verified Support
Hi Radhakrishnan Subramanian, please share your contact number and details on our official mail id that is [email protected]
Your A/C XXXXX791769 Debited INR 295.00 on 14/12/17 -Transferred to INVESTMENT INTERMEDI. A/C Balance INR 202.88
I have purchased a vivo set nd emi pay with my bank account...but your company cut off my exter balance as investment intermedi. Kindly resolved as much as possible

Vivo Mobile India Customer Care's response, Dec 21, 2017
Verified Support
Hi Beena thakur, please share your contact number and details on our official mail id that is [email protected]

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