[Resolved]  Vivo Mobile India — unable to get vivo v11 pro mobile which is pre booked

Address:600095

I live in chennai. I have prebooked vivo v11 pro mobile from one of vendor chennai [protected]@ ambattur (Receipt no: 89/77). As there was a cashback option along with this mobile, i thought i can go for it. I have provided all necessary documents for the hdfc loan processing and my loan is thro as well.

When i was asking for the mobile from the sale representative, she was not able to provide me the mobile, stating that imei number which needs to be validated in hfdc portal is not working currently and without which, mobile will not be handed over.

I was very happy today in the morning but i was so depressed in the evening, as imei validation is purely with respect to hdfc internal policy or whatever resulting in missing my mobile today.

If anything can be done, then please let me know. And if you need any additional details, then please let me know,.

Hdfc consumer durable loan application no:[protected]
Chennai [protected]@ ambattur: prebooked receipt no: 89/77
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Oct 14, 2018
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2018
Vivo Mobile India Customer Care's response
Hi Venki Khanna, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivoglobal.com
Complaint comments 

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Video setting problem
call no.[protected]
Vivo Mobile India Customer Care's response, Sep 19, 2018
Verified Support
Hi Vipin Bishnoi, sorry for the inconvenience caused. Kindly wait for sometime, we will get back to you shortly.
Vivo Mobile India Customer Care's response, Sep 21, 2018
Verified Support
As per the telephonic conversation, required information has been provided to you.

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