[Resolved] Vivo Mobile India — v11 purchased on 12th december 9.30pm

JadhavPrathamesh

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400014

Already mailed 3-4 times from my mail i'd [protected]@gmail.com but still same reply received. I had explained my entire phone issue both via mail as well as call received from vivo centre, but still getting same reply. My phone was with dealer for almost 48 hrs after purchasing new one (Which hampered my personal as well as office work), with no option left i have to take back that phone itself, since i will be visiting bangalore for almost a week. I had already informed this today afternoon to one of vivo centre employee (Santracruz) and also told her that my mobile was already taken to vivo centre (Santracruz) once on 13th by dealer, but on mail i almost got same reply. With great expectation i had switched from mi redmi to vivo, but sadly i was wrong.

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Jan 20, 2019

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Vivo Mobile India Customer Care's response Hi JadhavPrathamesh, we have respond you in inbox, kindly check so that we may help you accordingly

Dec 17, 2018

Updated by JadhavPrathamesh This is getting more and more irritating and intolerable now. I have made already coordinated with Santracruz Vivo centre(Mumbai).I have mentioned this in my mail before also. My both front as well as back cameras are in worst condition in dim light from day 1 when I bought the phone v11.Its been 4 days now I am getting same reply again and again. I cannot wait so long now.I am attaching Purchase details of my phone, if no support is possible plz tell me the resale value of this product so that I can get another compatible product, as due to compulsion and limitation I cannot wait so long now. It's almost been 5 days now.

Verified Support

Dec 18, 2018

Vivo Mobile India Customer Care's response Hi JadhavPrathamesh, as per telephonic conversation you have already got the resolution regarding your concern.