[Resolved] Vivo Mobile India — vivo v5s/ i have software issue with my phone but service center want to change my motherboard

Karen wahi

from Noida, Uttar Pradesh

Address:

122001

Hi, i bought a vivo v5s phone i am facing issue with my camera and what's app. First time service center provide me resulation they update my phone software. After 3 days days my phone automatically restore. I just ignored. Today the same thing happened. I ask the service center to check my phone. They update my software again. After i 1 hour the same thing happened my phone restored automatically. Now they said they want to change the motherboard of my phone. I have issue with software why they want to change hardware part. I don't want, they open my phone. I want to replace my phone under replacement policy.

Thank you
Karan

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Dec 8, 2017

Complaint marked as Resolved

Vivo Mobile India customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2017

Vivo Mobile India Customer Care's response Hi Karen wahi, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com

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Comments

Prats411

from Mumbai, Maharashtra

Dear Sir/Mam,
I have issue with Jio 4G voice calling. Please provide me some updates. So I can call from my mobile.
Model No- vivoY51L
Android version- 5.0.2
Kernel version- 3.10.49-perf-g3a224a5
Soft Version- PD1510F_EX_A_1.18.5, ...

Vivo Mobile India Customer Care's response, Nov 14, 2017

Verified Support

Hi Prats411, please share your contact number and details on our official mail id that is [email protected]

Viral Dalal

from Ahmedabad, Gujarat

I have a headphone of BOAT company and it's not working in my vivo v5s as my vivo earphones are working. I have tried my BOAT headphones in vivo Y55 and it's working in it but not working in vivo v5s.

Vivo Mobile India Customer Care's response, Nov 15, 2017

Verified Support

Hi Viral Dalal, please share your contact number and details on our official mail id that is [email protected]