[Resolved]  Vivo Mobile India — Vivo y21l

Address:Kannur, Kerala, 670001

My husband gifted me vivoy21l phone on 20/4/2017. On 21st i called the shop for buying another brand.. As he had purchased two vivo phones of the same model. I wanted to exchange one vivo for another brand. They say they are helpless because warranty has started from the time of billing. They are not ready to give me another brand phone. Kindly do the needful and please help me in getting another phone...
Thanking you,
Usan john
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May 25, 2017
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2017
Vivo Mobile India Customer Care's response
Hi Teena Iype, please share your contact number and details on our official mail id that is [protected]@vivoglobal.com
May 06, 2017
manga lakshmi chinni's response
I'm unable attend the calls and unable to stop the calls due to hanging of phone and voice clarity calls is not so good
Complaint comments 

Comments

I have purchased vivo Y21L 4G enabled phone before a month but it's heating up so it can not use for longer run and due to it got ear pain.
Vivo Mobile India Customer Care's response, May 9, 2017
Verified Support
Hi Nshah83, please share your contact number and details on our official mail id that is [email protected]
Phone gets hanged and some apps are not working properly
Vivo Mobile India Customer Care's response, May 13, 2017
Verified Support
Hi Manga Lakshmi Chinni, please share your contact number and details on our official mail id that is [email protected]

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