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When multiple users are facing same issue please respond or provide resolution openly, so consumers facing the same issue will save time not questing the existing issue which Vivo is trying to cover up with out any official statement.
Reply
Vivo Mobile India Customer Care's response, Oct 15, 2019
Verified Support
Hi Vamsi DVM, sorry for the inconvenience caused. We have responded you through message, we would request you to please check it.
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Plot No. 54, 3rd Floor, Delta Tower, Sector – 44, Gurgaon, Haryana, India - 122003