My vivo x60 accidentally slipped from hand and fell just a 1m drop. The back panel completely got broken. The protective cover was intact, that too broken. What a cheap build quality. I reported the same to vivo care, they did not respond well untill I reported it in twitter. Finally they came up with 50% off on panel. I refused their cheap negotiations. Later on call when asked can't a 40k worth phone sustain a minor drop, they say yes, it can't. I asked about special support for x series as they promised..and they reply there is so such thing and asking me what are the special previlage that I'm expecting. See these cheap Chinese phones entered market and cheating the Indian customers. The phone has software issues too. I couldn't escalate the issue to top.most vivo executive as the lower lever executives stop me and doesn't care about my concern. Was this information helpful? | 
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