VLCC — after my enrollment, centre shifted to the location not comfortable with commuting

Hi team,
I purchased a slimming package and made payment on 25th nov 2018 of amount rs.12390.59. The service was purchased from vlcc center kala patthar, indirapuram ghaziabad which is just 4 km distance away from my home. I chose this center as per my convenience because i can move further to my work location location. With in 2 months of my service, the location was moved to model town, ghaziabad location and i was asked to continue rest of the session from there which was not convenient for me due to the distance.
If i had the information of movement to this branch to the other location, i would have never invested the hefty amount in vlcc. But obvious, convenience of commuting is my first priority. the inconvenience was raised when nobody actually provided me the information from where i can continue the service if model town was not convenient.
After many follow ups, i myself reached to the sec-18, noida branch in april and my case was continued from there. I prefer sec-18, noida because my office location was sector 2. But later it became inconvenient for me to commute because my home is in vasundhara from where kala pathhar, indirapuram was less than 5 km away and i could walkin as per my convenience. But commuting to sec 18 bacame headache because my office timings are from 1 pm to 10 pm, and to take session before office is like, i had to leave from home around 10 am, reach to sec-18 vlcc centre at 11 am, took a 45 minute session and then reach to office. I used to had my first meal at 2 pm because not having anything before 2 hours of session was a requirement.
Life had become really difficult and this way i hardly took 2 sessions in total. If i had any idea of location movement, i would have never invested my money into it and had looked upon much convenient option for weight loss.
Now, obviously i did not utilize the package as per the purpose of it, i need a refund of it.
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VLCC customer support has been notified about the posted complaint.
Verified Support
Jan 09, 2020
VLCC Customer Care's response
Dear Mr Gupta,

Thank you for writing into us. To assist you better, we request you to please write to us at [protected]@vlccwellness.com along with your contact number and location and our team will connect with you soon.

Regards,
Team VLCC
Jan 23, 2020
Updated by mgupta853
The email id is wrong, however I wrote to [protected]@vlccwellness.com along with Shweta Bishnoi's email id (Centre Manager, Noida Sec-18)
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The email id is wrong, however I wrote to [protected]@vlccwellness.com along with Shweta Bishnoi's email id (Centre Manager, Noida Sec-18)

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