[Resolved]  VLCC — coolsculpting

Address:	600083
Website:	www.vlccwellness.com

Serious complaint-immediate action required
1. History and background

• my name is jayalakshmi srikumar and i am a client of vlcc alwarpet chennai since 2010.
• in 2010 i successfully underwent a weight loss programme and my respect for vlcc was very good.
• based on my experience in 2010, i again went through a weight loss programme in 2015. But i am sorry to say and put on record that i was burnt in my right waist due to excessive heat from the cello treatment. One shiela (Currently on rolls) provided the treatment. It was a very painful experience and it took me three weeks to heal during which time i could not take the cello treatment and therefore my treatment on the whole suffered. But i never took it up at that thinking it is alright because mistakes do happen. This is something that i regret now. I should have lodged a written complaint.

2. Current situation
I had decided never to have to do anything with vlcc when a marketing executive anu called me about the cool sculpting procedure at vlcc. She made umpteen calls so i decided to make a visit to the centre. Anu and bala were the ones who spoke to about the treatment. They never made an assessment of my tummy and said the procedure on the tummy would cost me rs 50000. I sais i want inch loss on the whole tummy area bottom, navel and upper tummy. They said they will do it.
On the 4th of september monday i went for the treatment. I got completely ready and laid down on the bed when bala said i had paid for only 1 probe and my tummy needs 4 probes.
I was totally shocked. This means 2 lakhs and i just do not have the resources. I am retired professor and went with the treatment for medical reasons.

This behaviour is totally unprofessional and unacceptable. Why was not an initial assessment made? Why was i not told that i need 4 probes and the cost would work out to rs 2 lakhs? I was totally cheated and robbed. I asked for a refund immediately as i cannot afford the treatment. Bala then came with a solution that he would use two purple probes on my upper tummy. I would here like to bring to your notice that i have not lost even 0ne centimeter. It is a month. So the efficacy of the treatment is in doubt.

I then went on take the treatment for my arms and thighs.
I was then advised by bala to take weight loss session as it would speedup the metabolism and i get to see quick and reliable results. I agreed

I was further told before making the payment that there would be no pain absolutely. But i suffered from severe pain in my stomach for 3 weeks thereafter.

Once the pain subsided, i reported for my weight loss sessions. I went to the centre on 28th thursday at 11 a. M. I was told that is the time the centre opened on thursdays. I am sorry to say that none of the staff had come in at that time. I kept waiting till 11.30 when my counselor shibani came. Even after coming late she did not attend to me. The centre manager preeti came and told her that her face was tanned. On hearing it shibanai went away immediately to wash her face. On completion she and her colleague deepa started gossiping away in the corridor totally oblivious of my presence. They started my treatment only around 11.50 or so. I am a diabetic and i have to have my meals on time. But i could do so on that day and thereafter went in to low sugar and shivering.
I again went on saturday, the 1st of october. I was put on a machine which is a combination of tapping and cello. Radhika administered the treatment. Then heat was so much that i again am burnt in two places in my right hip. I am shocked by the apathy and carelessness. I am now in great pain.
I was further not given a diet chart as promised by my counselor shibani.

Now i cannot go ahead with the treatment because my wound has to heal. This would mean a minimum of 2 weeks. Now i do not have much time left for the 90 days to get over for the coolscultpting results. Now this is going to greatly impede the results of my treatment. I have paid rs 1.75 lakhs of hard earned accounted money. No black money. Now my whole treatment is jeopardized which means i loose all my hard earned money.

3. So here are my observations
• where is the professionalism in such a big brand as vlcc
• i trusted completely and invested rs 1.75 lakhs. What am i getting in return?
• bala is a physiotherapist. How is he qualified to do the coolsculpting?
• preethi is the centre manager and ignoring a client asks the counselor to go and wash her face keeping me waiting.
• shibani the counselor did not give me a diet chart
• what sort of professional people are you having on board???. Yours is a trusted brand
• the centre head sheeba natarajan is totally indifferent

This is very disappointing and unacceptable.

4. Here is what i want

I want complete refund of my money to the tune of rs 1.75 lakhs.
Can i have the support of more afflicted clients from the various centres to some serious action