[Resolved] VLCC — Fake assurance/inadequate information given before joining | |||||
I have recently paid 8k for a minimum 5kgs weight loss program i have been enrolled for at vlcc kamanahalli branch. I did explicitly tell them that i suffer with hypothyroidism and my periods are highly irregular and sometimes don't stop from a month but the lady met named pallavi assured to have treated many with similar or worse medical conditions. The next day as, i reached for my day zero session, they told me that they cant treat me if i have my periods and i informed them that i had clearly communicated this to pallavi that my periods don't really sometimes stop for even a month and she said it was fine. They spoke very rudely and refused to offer my money paid i. E. 8k though my treatment hasn't even started. They have lied and gave me false picture to make me join them and though i've not even started my treatment as, they lied to me, they are refusing to offer my money paid. I'm a medium class lady and this is quite a high amount for me. Please help me to get my money back. Their details are: vlcc hrbr layout Address: no.4m-507, 3rd block, kammanahalli main road, hrbr layout, bangalore - 560043 Phone:[protected]/07 Email: bangalore. [protected]@vlccwellness.com Was this information helpful? | |||||
May 10, 2017 Complaint marked as Resolved VLCC customer support has been notified about the posted complaint. Verified Support Nov 02, 2016 VLCC Customer Care's response Dear Ma'am, Greetings from VLCC! It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us. We will be shortly connecting with you to gather all details and to ensure that all your concerns are resolved at the earliest and you are able to enjoy every visit at VLCC. Regards, Team VLCC | |||||
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+91 11 4163 1976 [Regd. Office]
+91 12 4471 9700 [Corp. Office]
64, HSIIDC Sector - 18, Maruti Industrial Area, Gurgaon, Haryana, India - 122015
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Good day!
This email is in continuation to our previous conversation listed below regarding my complaint on VLCC kamanhalli hrbr centre.
As advised, I did have a lengthy conversation with multiple people so far like Ms. Geetha Singhi and also with, your corporate service representative [protected] and to Mr. Abhijeet [protected] and post all these conversations, all three have confirmed that they do understand and realize how badly I was treated at the HRBR Kamanahalli centre and also that both Geeta and Abhijeet, post their intervention have confirmed that they are processing my refund of 8, 000/- as, I don't further wish to utilize any services from VLCC.
But, again today a gentleman named Dr.Ravi [protected] called me and he is still again forcing me to come to Whitefield or HRBR centre to further discuss this. I repeatedly asked him that I don't need no services and wish to know how soon can you folks help me with my refund of 8, 000/- as promised by both Geeta and Abhijeet but, he kept neglecting my question and kept reinstating that I need to again further see him on the same.
I wish to state that this entire journey so far has been like a bad nightmare and I do not wish to further drag this or keep discussing and begging everyone to refund my money for a service which was never used and I was misguided to enrol for despite me explicitly mentioning all my health conditions and issues with my periods cycle.
Now, I need a clear intimation from you guys to confirm in writing how soon are you able to process my refund of 8, 000 back into my axis savings account please.
I beg you not to make me suffer anymore ordeal and be a little kind in understanding my situation here too. Please process my refund ASAP.