[Resolved]  VLCC — I am complaining about the service and inappropriate behaviour regarding billing

Address:

Kolkata, West Bengal, 700029

My mother and i am a regular customer of the beauty department of JODHPURPARK VLCC for more than 4 years. Recently I am observing a strange behaviour of them while billing. They do not provide the proper hardcopy of the bill for more than 6months now. I have given this feedback to the website. Nothing changed. Everytime they gave us unaccaptable excuses such as they are out of paper, software issues etc. Last day i told them that why they r not providing any hardcopy of bill even after i have given the feedback. They took a photo from their computer and told us that is the bill that day no sms came to me regarding the trasaction. So i checked the photo the send me. There is no mention of the TOTAL PERCENTAGE OF GST OR TAX neither it is mentioned that if the payment is paid or not. I have gone to take a service today once again. Today also the do not gave me any hard copy of the bill and again they gave me a photo taken from their computer. And in that bill I saw they charge me ₹399 for each stick instead of 300 (because i told them that i want to have the hair colour of ₹300 for my budget issue) which was inappropriate because they dont even borther to tell me that the are giving me colour of 399, after i told them that i want the colour costing 300. And in that bill they didnot give any discount though in the website it is showing that 25% discount is given to each and every typ of hair colour. So now I understud why they dont provide hardcopy of bill. So this is THE LAST TIME i am complaining about the issue. Please do what is needful to resolve this scenario. If from the next time VLCC JODHPURPARK BRANCH failed to give me any hardcopy of anu service i am getting from the beauty department i will register this complain in CONSUMER FORUM that the do not provide any complete bill even if customer want that.