[Resolved] VLCC — issue with family card

sweta23

Address:

Mumbai City, Maharashtra, 210410

I had purchased a package of 5 pedicures which gave 5 manicures free from kharghar outlet. I still have 2 manicures and 1 pedicure to do. I have been transfered from kharghar to mulund. At the time of purchase i was never told that the family card is not usable in any other outlet. How feasible is it for someone to travel hours and get a pedicure done? In today's time people change jobs and get transfered. We go with brands so that the same experience is available and we can get the same services in all locations. But when you go for long term commitment should the customer not be informed that the service will be avaiable only at that particular outlet? Please address this so that i can take the remaining services at mulund.

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Aug 22, 2018

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2018

VLCC Customer Care's response Hi Sweta,

We are extremely sorry for the bad experience.

Please share your concern along with contact details on email id [protected]@vlccwellness.com with us so that we can connect to provide the resolution.

We assure you of getting your issue resolved with the proper resolution at the earliest possible.

Regards,
Team VLCC