[Resolved]  VLCC — issue with using services from family card

I had issued a vlcc family card from pune magarpatta center on 8dec 2016, which would give me services for 20k.
Due to unavoidable reasons i had to move to chennai. Myself and my parents have been member of vlcc for almost 4 years now. I have been requesting them to transfer the card to chennai center as there is 6500 pending on my card, which has to be used asap, i have also spoken to center incharge in chennai and she just requires a mail from pune center to give me the service... I have been requesting them literally. But all i get to hear from past a week, family card cannot be transferred. If that was the case, you should have strictly mentioned in the card when you issue them to your customers and moreover the pune center representative wants me to travel down to pune spending 10k and avail service of 6500... Awesome... I wonder how senseless they can be... Not realising what a loss it would be for me... It must be a small amount for you vlcc because your turnover would be in crores, but for me it's hard earned money you see...
Either refund my balance or let me avail the services from chennai center...
Just give me a solution instead of telling me it's not possible!
What do you want me to do? Beg for your services even after paying you the amount?

This is sad how you treat your customers... You are just making bad name of yourself with your so called rules and drama
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Jan 15, 2018
Complaint marked as Resolved 
VLCC customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2017
VLCC Customer Care's response
Hi Shivany,

Please accept our sincerest apology for any trouble or inconvenience caused. Please share your contact details with us, we will look into this matter and provide the best solution available to resolve your issue as soon as possible.

Warm Regards,
Team VLCC
Complaint comments 

Comments

I have taken a family card in the 2018 month of July for an amount of 56 thousand they said that one lakh services will be rendered for two and extension is also available sin ce its a huge amount..and the year 2020 due to corona and as was pregnant I could not go for services till the pandemic got over ...and around more than 20 thousand plus amount is left over..and now I lost the card they are saying the card should be there...though I'm providing the contact what I have mentioned they are not saying about the details and very bad experience with customer care as she is saying she can't do anything..I'm very upset with vlcc ..
Shirisha
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