[Resolved]  VLCC — laser hair removal process misinformation

Address:	Pune, Maharashtra, 411007
Website:	vlccwellness.com/India

On 23 aug, i made a booking for full body laser hair removal for my wife. At the time of booking, they did not tell anything about any complications during pregnancy. I made the full payment of 60000. This was in the aundh center, pune.

On 28 aug, on the preliminary counselling, the doctor said it is not advised during pregnancy. Since we were planning to conceive, we said we do not want to go ahead with the process. Nothing had been done so far in the name of the process. Only the payment was done. No sessions.

First, they said it is non refundable.

Then they said they can put it on hold during pregnancy. But since it was not known how long it would be before we decide for the process, we refused.

Then they said to take vouchers. It was not a small amount so we refused.

The doctor who sold us the package has left vlcc. Her name is manisha.

The head of the aundh center, named nisha, was less than helpful and always blunt even when i had already been following up for four weeks when i first talked to her. Not even a friendly voice.

She refused to even try. I mentioned i would have to submit a consumer court complain but no use.

Since then, i have been trying to work the cancellation through the customer service but they always only deflect. No response from their customer service mail ids.