[Resolved] VLCC — Overcrowding

Shradhasingh7

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400061

I enrolled last year in June. I could not even complete my sessions as the andheri west branch was always too crowded and could never get an appointment. While enrolling, they convinced me to pay more and take more number of sessions but could not provide sessions o time as there was an over crowding. I tried to avail and redeem my bonus points for facials. I never got a respond on that too. I got so disappointed oriented that I left it in between. I want either my money refunded or avail me the services which I did not.

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Oct 18, 2016

Complaint marked as Resolved

VLCC customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

VLCC Customer Care's response Dear Ma'am,

Greetings from VLCC!

It is our endeavor to offer the best experience to our customers and your feedback is highly valuable to us.

We will be shortly connecting with you to gather all details and to ensure that all your concerns are resolved at the earliest and you are able to enjoy every visit at VLCC.

Regards,

Team VLCC