[Resolved] VLCC — product received in damaged condition.

[Resolved] VLCC — product received in damaged condition.

R Rupal.k from Ahmedabad, Gujarat

Ordered body lotion as winter is coming and there is 30percent off on vlcc products but received the product very near to expiry. When i complaint they give me coupon but the coupon is used without applying discount so next time i was not eligible for the discount and have to pay more than other customers are paying. Every time i ordered the product they give near about expiry last time when i ordered they give fresh product but in damaged condition when i complaint firstly they don't give answer than when my complaint is brought to notice this time they want to give me less amount coupon. I claimed the coupon of higher amount because everytime i have to pay more as i was not able to get the discount they don't consider my concern and not giving me coupon of more amount. They are playing very safe and from all sides they are considering their issue not considering the fact that because of their mistakes everytime i have to pay more amount which i would have claimed as discount if i ordered fresh and they give me proper product. Very unsatisfied. Was this information helpful? No (0) Yes (0)
Nov 29, 2017 Complaint marked as Resolved Not yet resolved only I received one message in which they ask for order ID VLCC customer support has been notified about the posted complaint. Verified Support Nov 28, 2017 VLCC Customer Care's response Hi Rupal, Please accept our sincerest apology for any trouble or inconvenience caused. Please share your order ID with us, we will look into this matter and provide the best solution available to resolve your issue as soon as possible. Warm Regards, Team VLCC Nov 29, 2017 Updated by Rupal.k My order I'd for latest order of instaglow facial kit is 149530 Previous order I'd 114602 in which I ordered skin defence kit which is very near to expiry when I complaint again they give me coupon for invoice value which they said is not applicable on specific and top selling products but the coupon is not applicable on diwali hampers boggo offer and the discount offer is also not available because of this coupon and so this is a loss for me I have paid the amount and than bacause of their mistake I am not able to use the coupon after current discount offer of VLCC but I co operate with them and consider this bt again when I ordered this facial kit the serum is leaked and when this time I want coupon for more amount because I am not been able to use discount which is a loss to me because of their mistake they are denying ...please consider the issue from the start considering both the order together and resolve my issue... Nov 30, 2017 Updated by Rupal.k Not yet resolved... Nov 30, 2017 Updated by Rupal.k I have shared the order ID but no further updates received ... Dec 02, 2017 Updated by Rupal.k VLCC team asked for order no. Like they will definitely resolve the issue till now no further updates ...like they will not do anything just asked order I'd so that I ll b hoping that they will definitely do smthng Dec 02, 2017 Updated by Rupal.k When I complaint on there VLCC customer complaint toll free no. they was using the same technique and then blocked my no. Verified Support Dec 15, 2017 VLCC Customer Care's response Hi Rupal, Apologize for the late reply. Please share an image of the product in which the expiry date of the product is Visible. Warm Regards, Team VLCC Dec 17, 2017 Updated by Rupal.k Please read the issue completely and than take appropriate action. Dec 17, 2017 Updated by Rupal.k Please go through all the complaints which I have mentioned this time my issue is not with the expiry..that was earlier issue which your VLCC team has resolved and gave coupon for that...the concern now is with the damaged product and because last two time I have to bear loss because the coupon is applicable without discount of VLCC offers now a days of 30 percent .that's why this time I claimed coupon of value Rupees 250 but they deny. Dec 17, 2017 Updated by Rupal.k The issue is discussed with Shreya from VLCC customer complaint team for all the three times ... Dec 17, 2017 Updated by Rupal.k Please check earlier records of my mail which I have sent. Dec 17, 2017 Updated by Rupal.k Image of the product received partially empty. Dec 17, 2017 Updated by Rupal.k Please provide mail id so that I can send the images as the size of image is more than 2 mb and so can't send it here. Dec 22, 2017 Updated by Rupal.k Complaint Not resolved yet ...infact no updates
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