[Resolved]  VLCC — severe burn from laser on bikini area

Address:

New Delhi, Delhi, 110048

I got bikini laser done at vlcc gk-2 center, delhi on 14th july 2018 and got severe burns on the bikini area. Just one day prior to that, radhika the sales person at gk-2 center, got my loan for ful body laser for rs. 59, 000 confirmed with capital float. I paid first two installments of rs. 13, 112 to the gk-2 center directly, as required.

Radhika assured me that i ll not get burnt. But here i am with burns on my private part. I am undergoing treatment at moolchand hospital. This is sheer negligence on vlcc part. Their laser staff is inexperienced unskilled, and it is not done under any proper supervision. I kept on asking them if there is a derma who should guide the technician. But they said it is not required.

I want the full refund of my loan amount of rs. 59, 000 from vlcc.
I am dropping mails to customer service everyday, but no one is bothered.
Radhika, the sales person at gk-2 center, told me she is a cosmetogist, but dr. Mahua, the derma, confirmed that she is not. Pratibha, the center head of gk 2 vlcc delhi, is very rude and arrogant. Dr. Anjali, the delhi ncr derma head, is not helping me with my refund amount. I don't trust vlcc with any part of my body now.

Extremely poor customer service from vlcc. I want my money back. Refund my loan amount of rs. 59, 000 immediately. They are not refunding my loan amount and capital float has disbursed the money already to them. I want refund as i can't continue any service with vlcc further, as they are not skilled. They would burn my body with laser.