[Resolved]  VLCC — staff courtesy and appointment related

I have been a regular customer of vlcc aurangabad for almost 10 years. Never had an issue, that made me raise a complaint.

Approximately a week back, i had called vlcc aurangabad, (Specifying that am calling from mumbai, since am working here) for an appointment for make up and hairstyling.
Initially they refused to disclose the price for the same, with all due respect for the company policy, i accepted and requested to talk to sushila. Apparently some person called ms sapna, was on the line, and it was tough to convey anything to her! She was brash, arrogant and careless. The first time despite of repeating the number, she noted a wrong number, and didnt call back, instead told me, my number isnt reachable. The second time, she noted the number (Which was being noted wrong again) after she got the number right, i scheduled an appointment for 11th feb for hairstyling at 10am. She noted my number again and gave me the appointment.

I called today, to confirm if my appointments confirmed (While am still in mumbai). This time, i had a word with pallavi.

I dont understand what is the issue. Whoever is answering calls isnt aware of things and refuses to hand over the phone to someone responsible to talk about services, saying they are busy. Nor do they call back. Its inconvenient for someone who is traveling. Am doctor, i dont know how busy can someone get, especially when you’re saying, you ll call back.

I havent had complaints regarding any services till date, but this sort of telephonic communication is a turn off.

After informing them when i called once more to ask what happened regarding the appointment, i had to actually be harsh, and warn regarding filing a complaint, to which i get a call back in 15-20mins, with a harsh irritated tone, as if its been my fault.in the end, 2 hours waiting, pallavi is still figuring out, if they can schedule an appointment!

Too bad, i had to schedule an appointment with another salon! But if such behavior is persistent, vlcc aurangabad will definitely lose on clients.