VLCC — treatment

Address:

C/1 A. O. Memon Colony, S V Road Jogeshwari West, Mumbai City, Maharashtra, 400102

I was repeatedly contacted on the phone by one Dr Manisha Lokre in Jan 2019 to avail of discounts on beauty treatments available at Vlcc. After much persuasion I visited the Malad West Branch and consulted her for getting better skin tone and tighter skin. She prescribed facials and peels to which I agreed as she had told me that she was transferred to this branch from another branch. I had no idea that she was new and had no knowledge of those newly introduced facials. I paid Rs40000/- and was started on the ericson facial. There were no results after the facial. I complained about the same to the Manager Jenny and told her I was extremely unhappy with the therapist . I was under the impression that the Dr would perform the treatment as it was specialized treatment. After this I was given a peel after 3 weeks. My skin became slightly darker after it but was sagging a lot. Then on 27.3.19 I was called for the caviar facial and the result of which was most distressing. My face turned black n my skin was sagging like crazy. I was put through much mental trauma and pain. I complained about it several times and decided to go no further with the treatment as it had done much damage to my face and mental state. I then contacted the Dr to complain to her regarding the wrong treatment prescribed/offered but she was very rude to me and told me she had nothing to do with my treatment as she left the centre before my treatment as she was unhappy there.
I have been asking for a refund if my hard-earned money as I have not availed to the services which I paid for and the 3 services given did more damage than good. Ms Jenny has been giving me a run around and today the centre head Mrs Harmeet Suri was very rude to me.
It's a shame that you take money from me, cause harm, destroy my mental peace and refuse to return my money.
I have written to ericson laboratories and will complain to Mumbai Police for all the harassment I went thru.
I am attaching my before and after pics.
Before was taken on 14.1.2019 and after was taken on 17.3.2019