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VLCC Customer Care's response, Mar 15, 2018
Verified Support
Thank you for sharing your contact details with us, Our representative will get back to you shortly.
i HAD GOT MY PRE-BRIDAL DONE FROM vlcc Manimajra Branch, just 2 days before the wedding, i got my waxing done and the person at VLCC burnt my right leg and post this service, i did not avail my remaining pre bridal service. i sent a mail at wellness care with the burnt leg image as my skin had totally peeled off. I was promised treatment on this, but its been 3 months now and i have been offered no proper treatment. This happened on 22nd november 2018.
I lodged a complaint in consumer court post which i was told i will be given treatment to erase the mark from my leg and compensatory services also. But i was not offered anything. people are not even reverting to phone calls once i withdrew my complaint. # disgusting customer service. no revert even from vandana luthra. will take this to the next level till this is resolved.
I lodged a complaint in consumer court post which i was told i will be given treatment to erase the mark from my leg and compensatory services also. But i was not offered anything. people are not even reverting to phone calls once i withdrew my complaint. # disgusting customer service. no revert even from vandana luthra. will take this to the next level till this is resolved.
VLCC Customer Care's response, Mar 15, 2018
Verified Support
Hi Chanchal,
We have already escalated your complaint to the concerned team, Our representative will get in touch with you at the earliest possible.
We have already escalated your complaint to the concerned team, Our representative will get in touch with you at the earliest possible.
Unable to redeem loyalty points from any vlcc center, everytime get the response like you are not registered with the mobile number where I always get the loyalty points redeeming messages. Please check my mobile number is registered only for one branch or open for all centers.
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