[Resolved]  VLCC — vlcc health care / wellness ebill not generated for 1 rs deal

Address:

401107

I purchased the diamond charcoal facial in vlcc 1 re loot offer on 7/09/2018. My order id is vlcc-18-19-[protected]. My transaction id is 474cae780a76aefee005. I got calls for appointment and when i visited the centre i was told that my ebill havsn't been generated so i cannot avail this offer. After waiting for 3 weeks and calling their customer 100 times i didn't get any response or help. They kept telling me that i will receive a call back and email which will have the ebill. I didn't receive the e bill. Then they told me that the ebill has been sent to the vlcc center. The staff from the center told me that they just had services for 10000 people still they allowed everyone to purchase. I received an email on 28/09/2018 in which they asked for my details - order id, transaction id, service requested, centre for service and registered mobile number. I was told that they will send the ebill for the same directly to the service centre. When they didn't send the ebill again they kept on saying to wait for 24 hours till the date when the service was getting expired. I do not want a refund, i want to avail the service that i have purchased.